Refund Policy

We offer refunds on any order with damaged, missing, or incorrect products. To receive a refund for the above scenarios, please be prepared to provide images of the products/packaging.

All products must be unopened and unused to qualify for a return.

If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging.

To request a return for any of the Company products please contact our customer support team at: info@gentscape.com

You will need to include your name, phone number, Order ID, product you are wishing to return, and a brief summary of your request (Reason for Request or Return for Refund) in your email. To complete your return, we will require a receipt or proof of purchase. Upon acceptance of a return request, our customer support team will issue you a ‘Return Material Authorization’ (RMA) tracking number. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

All items that were included in your original order (including all gift items) need to be returned to qualify for a full refund. In addition, all items (used or new) need to be returned in their original packaging to qualify for a refund. For missing/incomplete items, the company will debit the full retail price of each item from your original order value.

Once a refund request is received/accepted in the required time frame, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at through our dedicated "Contact Us" page. We will respond to all inquires within 24 hours.

More Questions? Contact us through our "Contact Us" page and we will respond within 24 hours!

This section only applies to subscription / replenishment orders.

YOU ACKNOWLEDGE AND AGREE THAT EACH SUBSCRIPTION / REPLENISHMENT ORDER AUTOMATICALLY RENEWS UNLESS YOU CANCEL IT OR WE SUSPEND OR TERMINATE IT IN ACCORDANCE WITH THESE TERMS.

Gentsscape will automatically renew your Subscription / Replenishment Order and charge your Payment Method depending on your Order and/or Box shipping frequency chosen by you and, as authorized by you by agreeing to the automatic renewal of your Order during the Subscription / Replenishment Order sign-up process.

Your Payment Method will be charged at least one full business day prior to your next shipping date. We will charge your Payment Method with the applicable taxes that may be charged with your Order.

To avoid being charged, you must cancel your Order as below (see Cancellation paragraph). We will continue to bill your Payment Method on a recurring basis (depending on the order shipping frequency selected) until you cancel.

You may cancel your Subscription / Replenishment Order at any time through your account under "Manage Subscription". Cancellation requests may take up to five (5) business days to process. If you have any problems, please email us at info@gentscape.com.